Thank you for shopping at PlankiStore.com ! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read our return and refund policy below to understand how to return an item and receive a refund.
Return Eligibility
To be eligible for a return, the following conditions must be met:
– The item must be returned within 14 days of the delivery date.
– The item must be unused, in original condition , and in its original packaging .
– Items that are opened, used, or damaged cannot be returned.
– **Sale or clearance items are non-refundable unless defective.
– Personal care items , such as skincare, supplements, or opened health products, cannot be returned for hygiene reasons.
How to Return an Item
If you wish to return an item, please follow these steps:
1. Contact Us : Reach out to our customer support team at support@plankistore.com within 15 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization : Once your return request is approved, you will receive instructions on how to return the item and a Return Authorization Number (RAN).
3. Pack the Item: Carefully package the item in its original packaging (if possible) to ensure it’s returned in the same condition it was received. Include the RAN with your return.
4. Ship the Item : Return the item using a traceable shipping method. You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., a defective or incorrect item).
Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, a refund will be processed to your original payment method within 5-7 business days. Please note:
– Original shipping fees are non-refundable.
– If your order qualified for free shipping but you return an item that causes your total to drop below the free shipping threshold, the original shipping cost will be deducted from your refund.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the unwanted item and place a new order. Please follow the steps outlined above for returning your item.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 7 days of receiving your order. We will provide a prepaid return label and a full refund or replacement (whichever you prefer) for the damaged or defective item. You do not need to pay return shipping fees for defective or damaged items.
Non-Returnable Items
Certain items are non-returnable due to their nature, including:
– Gift cards
– Personal care items (e.g., opened supplements, skincare, etc.)
– Health and wellness products once opened or used
– Customized or personalized products
Late or Missing Refunds
If you have not received your refund within 7 business days, please:
1. Check with your bank or credit card company, as it may take some time before your refund is posted.
2. If you’ve done both and still have not received your refund, please contact us at support@plankistore.com.
Contact Us
If you have any questions or need further assistance with a return or refund, please feel free to reach out to our customer support team:
– Email : support@plankistore.com
– Phone : (0612) 359-9339
– Business Hours: Monday to Friday, 9 AM – 5 PM (GMT 05:30)